UPDATE – Some listeners folks let me know that the episode as originally posted had some audio issues. Listener London Wedding Photographer Rob Brooks of Mirage Wedding Photography did his audio magic on the files to make things happier in your ears. Many thanks Rob. Check out the newly Rob-icized version below.
Ken has been suggested by several dear listeners as a good guy to have on the show to talk customer service. Ken is a big believer in managing client expectations and controlling perception. In addition he has implemented and evidently mastered the associate photographer program. Happy to bring you this business-oriented gab-fest – let us know what you think in the comments.
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